Service & support

Warranty & Returns

Clear information for product support, warranty, returns and delivery. Review the details below or contact our team when you need help.
Policy information

Important details

Product Support

Warranty coverage varies by product model, market and order agreement. Review the warranty information supplied with the product or request model-specific terms before purchase.

Technical Support

For troubleshooting, provide the model number, serial number, installation details, fault code, photos or video and a description of the issue.

Returns

Do not return an inverter or battery without prior authorization. Approved returns must follow the provided packing and shipping instructions. Lithium batteries may require regulated-goods transport.

Quick answers

Support questions

What should I include with an order-related request?

Include the order number, purchaser email, product model and a concise explanation so our team can identify the correct order and next step.

What if a shipment arrives damaged?

Photograph the outer packaging, shipping label and product before installation, then contact us promptly with the order number.

Can you confirm product compatibility before purchase?

Yes. Send your system voltage, solar array details, battery specification, load and installation country before ordering.