Service & support

Shipping & Delivery

Clear information for product support, warranty, returns and delivery. Review the details below or contact our team when you need help.
Policy information

Important details

Local and International Delivery

Selected products are available through warehouses in the United States and Poland. U.S. inventory primarily supports North America, while Poland inventory primarily supports Europe.

Order Routing

When local stock is available, orders may be routed from the closest supported warehouse based on destination, model and inventory status. Other orders may ship internationally.

Delivery Times and Freight

Delivery time and freight cost depend on destination, product weight, warehouse availability and carrier service. Lithium batteries may require specialized transport. Final details are confirmed before shipment.

Quick answers

Support questions

What should I include with an order-related request?

Include the order number, purchaser email, product model and a concise explanation so our team can identify the correct order and next step.

What if a shipment arrives damaged?

Photograph the outer packaging, shipping label and product before installation, then contact us promptly with the order number.

Can you confirm product compatibility before purchase?

Yes. Send your system voltage, solar array details, battery specification, load and installation country before ordering.